Payroll Onboarding

Gusto - Denver, CO

The Fulfillment (Health Benefits & Payroll Implementation) team is passionate about using innovative technology and service to elevate the payroll transfer and onboarding of small business owners and their employees to the Gusto platform. Each team member is a true owner and makes a tremendous impact every single day. As a core member of the payroll onboarding team, you’ll be responsible for setting up customer accounts to run payroll with Gusto while providing a delightful experience. You’ll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly.

Here’s what you’ll do day-to-day:

  • You will assist, implement, and support customers at key moments in their payroll onboarding experience
  • You will complete new Gusto payroll account setup on behalf of the customer and serve as their go-to advocate
  • You will understand customer issues and partner with cross-functional teams to simplify and automate existing processes
  • You will serve as a thought partner to our sales team to ensure successful transfers

Here’s what we’re looking for:

  • 1+ years of client-facing or customer onboarding experience
  • Excellent written and oral communication skills: you thrive when working with customers
  • Passionate about developing efficient processes and driving results
  • Enjoy working collaboratively with many stakeholders across the company
  • Strong project management skills and attention to detail

Bonus points:

  • Experience with Salesforce
  • Payroll, tax, or compliance knowledge

About Gusto

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.


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