Sodexo - Charleston, SC
Sodexo is seeking a Patient Services Manager 2 for Medical University of South Carolina Hospital located in Charleston, SC.
Is this opportunity right for you?
We are seeking exceptional managerial talent to assist in managing the day-to-day operation of an At Your Request account. Proven track record of improving employee engagement and knowledge of enhancing the Patient Satisfaction Experience is a plus. Come grow with a wonderful, evolving institution here at MUSC Charleston!
At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
Job Responsibilities include:
- Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
- Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
- Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
- Accountable for the execution of service quality and ensures customer and client satisfaction.
- Be the onsite expert for the patient dining and ordering systems (At Your Request and Healthtouch)
Ideally, qualified candidates will have the following experience:
- Strong project management experience.
- Strong understanding of regulatory compliance including JACHO, and CMS.
- Previous management level experience and ability to engage and build strong relationships with client management; nursing staff; and patients
- Ability to manage multiple priorities.
- Professional communication skills.
- Passion for a high level of customer service
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