2nd Shift Call Center Supervisor

CornerStone Staffing - Fort Worth, TX

CornerStone Staffing is recruiting for the following position: Job Title: 2nd Shift Call Center Supervisor - Temp to Hire Location: Fort Worth, TX Pay: $16.50/hr Schedule: 1:30pm-10:30pm, Monday-Friday (Must be able to work weekends if needed) General Duties: This position is responsible for the daily leadership, coordination, coaching, and development of call center research interviewers. You will accomplish this by utilizing performance management tools provided to you. You will be required to maintain a working knowledge of all current and active research studies in order to be a knowledgeable resource for your team members. You will be expected to communicate effectively to promote engagement, motivate, foster a positive work environment, achieve high performance and encourage growth. Job Responsibilities: Maintain a working knowledge of all current and active research studies Ability to explain difficult concepts in simple terms Effectively communicate and positively influence performance of team members Develop employees and improve individual/team performance Provide effective delivery of employee feedback and coaching Provide and accept coaching and development feedback Develop and implement reward and recognition programs for motivational purposes. Provide weekly Call Center quality metrics to Call Center Leadership identifying trends and corrective action plans. Monitor daily activities to ensure policies and procedures are being followed and performance manages as appropriate. Must be able to work evenings and weekends or as requested. Perks Upon Going Permanent: A competitive salary commensurate with experience Paid time off plus holidays Comprehensive benefit plans 401k plan Career and financial growth opportunities Application Process Includes: Background check Drug screen Interview with client To Apply for this Job: Click the Apply Online button at the top of this page, then: If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job. If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application. After completing the Online Application, come to the Fort Worth office to interview with a recruiter: CornerStone Staffing Fort Worth 1200 Summit Avenue, Suite 518 Fort Worth, TX 76102 #MON #ZIP


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