Inbound Call Center- Will Train!

CornerStone Staffing - North Richland Hills, TX

Want to work in a fun, friendly call center as an activation support representative for a cell phone retailer? No sales! Apply now to get your spot! Schedule: Monday - Sunday (you must be available to work on the weekends and any major holidays- will work 5 days a week) Pay: $13 an hour Hours: -Training 9am-6pm Monday-Friday for 1st and 2nd week -After training, shift will be 2pm-11pm Mon- Sun (40hrs a week) Job Description The Customer Service Representatives will handle calls and chats on a daily basis from store personnel to assist with resolution on issues in the order process flow. You will be required to reach out to carriers as needed to ensure orders are completed in a timely manner and guests have a positive purchasing experience. Responsibilities: Handling inbound calls from retail store personnel to resolve issues related to activation issues. These issues may involve incorrect pricing, system slowness or carrier system down times. Candidates must have strong computer knowledge; ability to toggle between multiple screens while assisting customers on the phone. Identify and escalate priority issues to ensure guest satisfaction Minimum qualifications: 6+ months of call center OR customer service experience preferred Intermediate computer knowledge and skills Professional phone demeanor Clear drug screen and background check required Please bring with you: Two forms of ID (government issued) Phone numbers to your past employers To Apply for this Job: Click the Apply Online button at the top of this page, then: If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job. If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application. After completing the Online Application, come to the Central Fort Worth office to interview with a recruiter Monday-Friday between 9am and 10:30am: CornerStone Staffing Central Fort Worth 4500 Mercantile Plaza Drive, Suite 110 Fort Worth, TX 76137 (Southeast/ back corner of the BBVA Compass Bank building- we have our own OUTSIDE entrance between the crepe myrtle trees) #CB #MON #ZIP

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