CornerStone Staffing - Grand Prairie, TX
Are you savy with the new jewelry trends? Do you have excellent customer service experience? We have a NEW opportunity for YOU! CornerStone Staffing is currently recruiting for a Brand Ambassador for a Luxury Jewelry and Watch Company! Job Title: Brand Ambassador Customer Service Location: Grand Prairie, TX Pay: $17/hr. Schedule: Flexible to work a shift Monday - Sunday, 8am - 9pm Job Description: Provide customer service to wholesale and retail clients in all areas related to repairs, warranties and orders. Responsibilities: Handle inbound calls; greet customers in a timely, professional and engaging manner. Provide written responses to customers inquiries via Email. Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales Consistently seek new product knowledge to act as an expert for assigned brand Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines Access Facebook pages for each brand on a regular basis to stay abreast of launches and campaigns In the future, potentially use Social Media monitoring platform to view relevant conversations about the brands and respond/react to inquiries when necessary Requirements: Required Retail or Hotel Restaurant Experience 3+ years in contact center/customer service environment, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired such as hospitality MUST have great job stability Experience in eCommerce, especially in the luxury retail sector preferred Must display a high level of maturity, poise, sound business judgment, and change management to work with luxury and exceptionally demanding clients. Quick learning who can absorb extensive information on our brands history, product offerings and communications/advertising program Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools. Excellent verbal and written communication Previous sales & marketing experience a plus Proficiency with Microsoft Office Product Suite, SAP knowledge a plus Experience using Chat management tools Knowledgeable and active in the Social Media channels (Facebook, Twitter, Blogs) communications/advertising program. Application Process Includes: Drug testing Background check Clerical testing Employment references MUST be verified - candidates must provide contact information for past work history; check stubs and W2's are okay to submit (you may be turned away if your references are unverifiable) PLEASE APPLY IN PERSON DAILY from 9am - 11am!! or candidates can apply via this posting and add yourself to web posting 102641 on our website To Apply for this Job: Click the Apply Online button at the top of this page, then: If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job. If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application. After you complete the online application, please come into our office for an interview Monday - Friday at 9am: CornerStone Staffing - Arlington 2505 N. State Hwy 360, Suite 100 Grand Prairie, TX 75050 (we are located in the grey tower next to Chicken Express) #CB
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