IT Support Specialist

CornerStone Staffing - Coppell, TX

Now hiring a Temporary IT Production Support Specialist for a mortgage Company in N. Irving, TX!!! Seeking IT candidates with minimum 1-2 years experience in the field. Job Title: IT Production Support Pay: $20/Hr Schedule: Mon-Fri 8am-5pm Temporary Thru March 2020 Job Overview: Respond to client reported application issues and facilitate restoration of service. Resolve client reported issues for the Jenark Property Management accounting software. Communicate the status of client issues by email and phone. Provide level 2 application and network operations triage support. Create and maintain support documentation. Provide incident management by coordinating proper resources in efforts to resolve issues in a timely manner. Gathers information from business users and determines which group (i.e. development, data center, operations) issue is escalated to. May provide recommendations on resolution. Track trends, reporting findings to management. Facilitate the resolution of core issues with various team members as they affect Turn Around Time (TAT) performance and system availability Education/ Required Experience: HS Diploma/GED 2 yrs min Help desk or troubleshooting experience preferred. Application Process Includes: Drug testing Background check Clerical testing WANT THE FASTEST RESPONSE FROM US? APPLY IN PERSON!! To Apply for this Job: Click the Apply Online button at the top of this page, then: If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job. If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application. After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Friday 9am to 2pm CornerStone Staffing Las Colinas 5525 N. MacArthur Blvd, #155 Irving, TX 75038. #ZIP #CB #MON


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