Technical Support Representative

Samsara - Atlanta, GA

Samsara is looking for a smart, ambitious Technical Support Representative to help support Samsara's rapidly-growing Internet of Things solution. 

Samsara works with a wide range of industrial companies ranging from commercial transportation firms to oil and gas companies and large-scale food producers, so our support team will need to be smart and flexible enough to assist many different types of customers.

Our ideal candidate has a {strong} technical background and experience in a customer-facing role, so a passion for Samsara and the IoT space is important. You will be assisting customers in troubleshooting issues with hardware, software, operating systems, and mobile/web platforms via phone, email, and chat

Our team brings a diverse set of technical interests and experiences, from hacking on Raspberry Pis to home automation, building gaming computers, and even theater lighting. We're looking for technically minded builders to join our fast-growing team, where you can have a big impact on the success of the product and the company.

This is a full-time position at our newest office in Atlanta, GA.

Requirements:

  • Bachelor's degree (technical field preferred)
  • 0-2 years of experience in a customer-facing role, preferably in a technology environment
  • Experience installing and/or assisting customers with maintaining hardware, software, and web-based applications is a plus.
  • Interest in increasing technical skills through daily interactions, personal development, and guided training.
  • A passion for solving problems and ensuring a positive customer experience
  • Experience with industrial systems, electronics, tinkering with cars, or similar hands-on work is a plus
  • Strong spoken and written language skills for working with high-value customers and publishing documentation
  • Interest in working in a fast-growing environment with changing responsibilities
  • Able to work flexible hours - nights and weekends
  • Spanish/Bilingual is a plus


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