Head of SRE

Cloudflare - San Francisco, CA

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!  

About the Department

Cloudflare’s Engineering group builds software that runs on top of a platform of open source components (including NGINX, k8s, Clickhouse, Kafka) that run on custom built hardware (https://blog.cloudflare.com/a-tour-inside-cloudflares-g9-servers/) in more than 180 cities worldwide. This platform supports over 16 millions websites and Internet applications handling a huge percentage of global HTTP requests, and supports the public DNS resolver and other services.

Our network is an extension of our customers’ networks as their services flow over our network. This makes working at Cloudflare particularly exciting as it’s not just about keeping our service online, secure and performant, but our customers as well.

You may be a good fit for our team if:

  • You have successfully led a large, follow-the-sun SRE or operations team for a SaaS/online product
  • You have seen and understood the challenges in a global, distributed, always-on application that is continually evolving
  • You have strong mentoring, recruiting and leadership ability at the director level or above (i.e. someone who has managed managers)
  • You are a creative problem-solver: while experience counts a lot, it’s the ability to solve new and interesting problems in a dynamic environment that will ultimately be most important.
  • You are a leader that can shape the structure and processes that will make the team successful and happy. We want people to be able to grow within the team.
  • You want to own end-to-end availability and performance to prevent problem recurrence
  • You want to implement a world-class continuous improvement process that includes root-cause analysis, solution identification and implementation, and ongoing emphasis on auto-remediation

This role will report to the CTO and your peers will be the Head of Engineering and the Head of Research. This role is based in San Francisco but the team is spread across four global offices: San Francisco, Austin, London and Singapore.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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