Senior Software Engineer - Customer Experience

Qualtrics - Seattle, WA

Company Description

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

As a Senior Software Engineer on our CX team, you would apply your distributed-systems knowledge, familiarity with full-stack development, databases, various storage-engines, and web-services design and implementation to build premier software and services. You would have the opportunity to work on our dashboarding product, closed -loop ticketing system, actions framework, and third party integrations. Each team has freedom on choosing the stack on each project, allowing engineers to experiment and learn new, up and coming technologies like, reactjs, GoLang, Scala, Spark and Galera. Primarily, our stack includes React, Node.js, Java, JavaScript, mongoDB, MySQL, and Cassandra.

You should love data visualization and love building simple solutions to solve hard customer problems. Designing systems in an agile environment to withstand hyper growth. Owning quality from end to end is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work!

Expectations for Success

  • Bachelor’s degree in Computer Science
  • 5+ years of relevant experience
  • Strong level of curiosity and interest to learn
  • Experience with web infrastructure and distributed systems
  • Strong algorithms, data structures and coding background
  • Disciplined approach to testing and quality assurance
  • Experience with software engineering standard methodologies (e.g. unit testing, code reviews, design document)

A Day in the Life

  • Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems
  • Implement new features and optimize existing ones to drive maximum performance
  • Have worked on frontend development and have familiarity with backend services
  • Work closely with, and incorporate feedback from other specialists, tech-ops, and product managers
  • Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers

What differentiates us from other companies

  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we will be providing snacks, drinks, and free lunches in our office
  • Work life balance is extremely meaningful to us - we have frequent office events, team outings, and happy hours
  • We take pride in our offices design aiming at cultivating creativity from our rooftop views to our ping pong tables we have an open and collaborative work space
  • We believe in sharing Qualtrics success, part of compensation all of employees have company stocks


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