Customer Success Operations Specialist

Qualtrics - Provo, UT

Why Qualtrics?

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy.  Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist clients throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy individuals to join our group and have a huge impact on client retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

Qualtrics is seeking a full-time Customer Success Operations Specialist who will drive processes that help to ensure our customers are lifetime Qualtrics champions. If you have a Bachelor’s degree, have the ability to build positive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

The Expectation for Success

  • You’ll know you’re doing a great job when you can drive improvements to the Qualtrics client onboarding process. You have excellent organizational skills, can multi-task, and manage your time effectively.

A Day in the Life

  • You will be working with internal systems and setting up and provisioning new clients on a daily basis.  In addition, you will analyze data and present it in a format that is easy to understand by all.

What Differentiates Us from Other Companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
  • We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • We believe in sharing Qualtrics success which is part of the compensation for all employees

     

  • To learn more about what we value read about it directly from our employees' Qualtrics Life stories

Minimum Qualifications

  • Bachelor’s degree from a competitive university
  • Ability to build relationships and networks with customers, both internal and external.
  • Organizational skills and the ability to juggle multiple priorities
  • Superb written and verbal communicator who empathizes with the audience
  • Creative and analytical problem-solver who effortlessly comes up with new solutions to vexing problems
  • Resourcefulness in the face of challenges


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