Receptionist

CrossCountry Mortgage, Inc - Denver, CO

POSITION SUMMARY:

The Receptionist enthusiastically supports CrossCountry Mortgage customers and employees by assisting in meeting goals, providing superior customer service, presenting a professional image, and maintaining excellent communication between corporate and branch offices. Duties include providing an exceptional experience for all customers; administrative support for management level personnel; answering and directing phone calls, packages and mail to appropriate people and departments, and general office administration.

ESSENTIAL FUNCTIONS:

  • Offer the highest level of customer service to clients.
  • Cover the front desk reception area at all times, securing coverage for absences.
  • Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed
  • Maintain Conference, Training, and Meeting room calendars
  • Sort and deliver company mail when necessary
  • Sign for overnight deliver packages as needed
  • Create shipping labels for outgoing packages (Federal Express, UPS, etc) as needed
  • Assist with the coordination of lunches for meetings and events
  • Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests
  • Assist manager as needed and directed
  • Order and obtain office supplies as required. Stock inventory in all areas weekly (or as needed)
  • Handle client and employee inquiries and cultivate strong working relationships
  • Perform all other duties as requested or assigned
  • Consistently demonstrate a helpful, professional attitude in all interactions with customers, whether in person or on the phone
  • Desire to take personal responsibility to complete tasks and solve problems
  • Ability to perform tasks and complete projects with minimal supervision
  • Represent CrossCountry Mortgage in a professional manner by dressing professionally daily while in the office or when attending events.
EDUCATION AND/OR EXPERIENCE
  • High School Diploma or GED from an accredited institution
  • Two years' experience in a similar administrative role
  • Highly organized and detail oriented
  • Must exhibit professionalism and be effective working with senior management
  • Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications
  • Ability to handle confidential information
  • Ability to make independent decisions
  • Customer service driven; responsive to client issues and concerns
  • Ability to handle multiple tasks simultaneously
  • Desire to take personal responsibility to complete tasks and solve problems
  • Ability to communicate effectively - both in written and verbal form


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