Senior Sales Operations Analyst

Samsara - San Francisco, CA

Samsara is looking for smart, ambitious Senior Sales Operations Analyst interested in helping steer a fast-growing IoT startup. Working closely with a senior management team that has successfully built and exited a billion-dollar business, you will help grow and scale our global revenue-generating operations, increase sales efficiency, and develop new business processes. This is a multi-faceted role where you will work cross-functionally with our sales team, finance, operations, marketing, and product teams. We are seeking people with a passion for helping others and who are eager to take on a variety of projects in a dynamic environment. Proven problem solving and communication skills are required, and a quantitative or technical background is a big plus. This position is based in our San Francisco HQ location.

 

Responsibilities:

  • Provide comprehensive sales operational support, including but not limited to territory management, account and opportunity management, and support case responses

  • Quickly solve sales process pain points in the moment, while developing long-term solutions

  • Partner with our Sales Leaders to develop strategies to enable our fast-growing sales team to scale effectively, including organizational structure plans and necessary sales processes

  • Identify opportunities for process optimization, process redesign, or development of new process/policies; develop operational measurements to identify business process issues and provide recommendations and solutions to business challenges

  • Oversee governance of all Sales Policies across a global sales team; run routine audits to verify compliance at all levels

  • Assist with administering all sales systems, including SFDC, telephone queues, 3rd party software providers, and proprietary software tools

  • Assist with developing and leading training sessions as part of our new sales hire onboarding program

  • Work cross-functionally with other business process owners to ensure changes to SFDC and other sales systems are consistent with business needs

  • Build and maintain key documentation regarding our policies, sale processes, and requirements

 

Requirements

  • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end

  • Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level

  • Previous experience with Salesforce in an administrator capacity

  • 2-7 years of experience in a sales operations role, preferably at technology companies with a sales team of 200+ people; or experience in similar growth or operations roles in a dynamic environment

  • Bachelor's degree or higher; business, finance, economic, business, or engineering focus is a plus; MBA is optional

 

 

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.





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