Technical Support Specialist I

CrossCountry Mortgage, Inc - Chicago, IL

CrossCountry Mortgage is more than a mortgage! When we started in 2003, our President and CEO Ronald J. Leonhardt, Jr., had the vision to become a nationwide full-service lender that could provide more to customers — meeting their needs, being there every step of the way, and making home ownership dreams possible and affordable. We’re continuing to expand our nationwide footprint, and we’re not stopping any time soon!

We Care! CrossCountry Mortgage offers eligible employees a robust benefits package including medical, dental, vision, as well as a 401K with an employer match! We also offer company provided Short-Term Disability, Employee Assistance Program and a Wellness Program. Our Corporate office also enjoys a casual dress code, an on-site market cafe, and an upbeat working environment!

Position Overview:

The Technical Support Specialist I is responsible for providing fast and friendly technical guidance to all employees via in-person and virtual communications. This guidance ranges from answering how-to questions, to fixing broken applications or equipment, to solving technical issues related to company systems, to creating procedures for leveraging technical resources, and creating self-help documentation and resources.

Responsibilities:

  • Daily technical support for all company employees via a ticketing system, inbound phone calls, and email for all company systems and software
  • Setup and tear down employee workstations, computers, peripheral devices, office phones, and mobile devices
  • Application deployment
  • Remotely troubleshooting multifunctioning devices (print/copy/scan)
  • Remotely assisting employees with setup of fixed and ad hoc meeting, training, and presentation work spaces and usage of collaboration and presentation tools
  • Creating technical documentation, system documentation, “how to” guides, and self-help references
  • Tracking tasks, activities, and time spent within the ticketing system

Required Qualifications:

  • Associate’s degree or 1 year of equivalent work experience
  • At least 6 months providing direct support to employees or customers
  • A+, Net+, or similar certification
  • Strong troubleshooting skills with Windows, Office, IE/Chrome browsers, general networking, Active Directory domains, and a wide variety of mobile devices.
  • Basic familiarity supporting Mac OS X desktops and laptops.
  • Experience working within a ticketing system.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, Inc. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.

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